How Can We Help You?
Find answers, get support, and learn how to make the most of MissionBridgeHQ.
Frequently Asked Questions
Getting Started
How do I create an account?
Click "Get Started" on our homepage, enter your organization's information, and follow the setup wizard. You'll have a fully functional account in less than 5 minutes.
Is there a free trial?
Yes! All plans include a 14-day free trial with full access to features. No credit card required to start.
How do I import my existing data?
Go to Settings > Data Import and upload a CSV file with your contacts, donations, or other data. Our system will guide you through mapping fields to ensure everything imports correctly.
Account & Billing
How do I change my subscription plan?
Navigate to Settings > Billing and click "Change Plan." You can upgrade or downgrade at any time. Upgrades take effect immediately; downgrades occur at your next billing cycle.
Can I cancel my subscription?
Yes, you can cancel anytime from Settings > Billing. There are no cancellation fees or long-term contracts. Your data will be available for export for 30 days after cancellation.
Do you offer discounts for nonprofits?
Our pricing is already designed specifically for nonprofits. We also offer additional discounts for annual subscriptions and custom pricing for large organizations. Contact our sales team for details.
Features & Tools
How do I create a fundraising campaign?
Go to Campaigns > Create New Campaign, choose your campaign type (email, social, event, etc.), and follow the setup wizard. You can customize messaging, set goals, and automate follow-ups.
Can I customize email templates?
Yes! All email templates are fully customizable. Use our drag-and-drop editor or write custom HTML. You can save templates for reuse and create variations for different supporter segments.
How do I track volunteer hours?
Navigate to Volunteers > Track Hours. Volunteers can log their own hours, or admins can enter them manually. Reports are automatically generated for grant applications and annual reviews.
Can I integrate with other tools?
Yes! MissionBridgeHQ integrates with hundreds of popular tools including payment processors, email platforms, and productivity apps. Visit our Integrations page to see the full list.
Technical & Security
Is my data secure?
Absolutely. We use bank-level 256-bit encryption, are SOC 2 Type II certified, and comply with GDPR, CCPA, and other privacy regulations. Learn more on our Security page.
Can I export my data?
Yes. You own your data and can export it at any time in CSV or JSON format from Settings > Data Export.
What browsers do you support?
MissionBridgeHQ works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version for the best experience.
Still Need Help?
Our support team is here for you.
Ready to Get Started?
Join hundreds of nonprofits using MissionBridgeHQ to grow their impact.